2023 Silver Stevie
Customer Department of the Year
MOUNT LAUREL, N.J., March 20, 2023 (Newswire.com) - Agilence, Inc., the leading loss prevention analytics provider for retailers, grocers, and restaurants, announced today that they have won a Silver Stevie® Award for Customer Service Department of the Year in the category of Computer Software - Up to 100 Employees. This is the sixth consecutive year that Agilence has been recognized for its outstanding customer service with a Stevie® Award.
Accomplishments noted in the nomination include a Net Promoter Score of 65 (63% higher than the SaaS average of 40), a 98.8% logo retention rate, and a 97.5% overall customer satisfaction score. With high standards after five consecutive wins, Agilence's Customer Success team continues to improve, achieving a 4x increase in average case resolution time.
"Impeccable customer service is core to who we are and what we do at Agilence," said Agilence CEO Russ Hawkins. "And while this award is a testament to that, we won't rest on our laurels. We are always seeking to improve and do better to help our customers succeed."
The Stevie Awards for Sales & Customer Service are the world's top honors for sales, business development, customer service, and contact center professionals. The Stevie Awards organizes eight of the world's leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Agilence is the leader in loss prevention analytics, helping prominent retail, restaurant, and grocery companies increase their profit margins by reducing preventable loss in all its forms. Every day, Agilence analyzes over 24 million transactions from over 200+ sources, including point-of-sale (POS), eCommerce, HR, labor, inventory, product, third-party delivery platforms, alarms, case management, loyalty, access control, video surveillance, and more. Companies have saved millions of dollars by optimizing operations, identifying sources of margin erosion, and reducing shrink using Agilence. Learn more about Agilence at www.agilenceinc.com.
Brian Brinkmann [email protected]
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of the 17th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc., Support Services Group, and ValueSelling Associates, Inc.Contact Information:
Director of Demand Generation
Original Source: Agilence Wins Sixth Consecutive Stevie Award for Sales and Customer Service